Terms of Service
Effective date: November 12, 2026
These Terms of Service ("Terms") govern the website design and care services offered by The Upgrade Folks ("we," "us," "our"), an independent web studio operated by The Upgrade Folks from Vietnam. By approving a proposal, paying an invoice, or using our services, you ("you," "Client") agree to these Terms.
We are a small studio. If anything here is unclear, email us at contact@upgradefolks.com before you pay — we're happy to explain.
1. Free concept preview
1.1. We may build a free, no-obligation concept preview ("Preview") of a redesigned website for your business using information you have published on your own website. 1.2. A Preview is clearly labeled as a concept, is hidden from search engines, is not linked publicly, and is not affiliated with or endorsed by your business. 1.3. You owe nothing for a Preview. We delete it within 30 days if you do not purchase, or within 24 hours of your request, whichever comes first.
2. Services and packages
2.1. Launch package (one-time fee). A mobile-first redesign of every page of your current website, with no page limit, in the design option you choose. The pages included are listed in your proposal. The package also includes basic on-page SEO (titles, descriptions, headings, sitemap), a contact form and click-to-call button, setup on your domain, and up to 5 rounds of changes before you pay (see section 5). New features that your current website does not have (see 2.3) are not included and can be quoted separately. 2.2. Care plan (monthly subscription). Hosting, SSL certificate, small content edits (up to 30 minutes of work per request), and a short monthly report. 2.3. Out of scope unless agreed in writing: online stores, booking or payment systems, custom web apps, logo or brand design, professional photography, copywriting beyond reasonable edits of your existing content, paid advertising, and ongoing SEO campaigns. We will quote any extra work before starting. 2.4. Current prices are shown on our website and on your proposal or invoice. The price on your invoice is the price you pay.
3. Orders and payment
3.1. You see your finished website before you pay. After you ask us to go ahead, we build every page and send you a private link to review it. When you are happy with it, reply "approved" and we will send our invoice through PayPal. Your order is confirmed when that invoice is paid in full. Please pay only through the official invoice link we send from contact@upgradefolks.com. 3.2. The Launch fee is paid in full, once, after you approve your website and before it goes live on your domain. If you decide not to buy after reviewing it, you owe nothing. Until you pay, your website stays a Preview under section 1: hidden from search engines, labeled as a preview, and not on your domain. Your payment date is the day PayPal shows your payment as completed (some payment types, such as eChecks, can take a few days). Care plan fees are billed monthly in advance, starting on the day your site goes live, until you cancel. 3.3. Prices are shown on your proposal and invoice, in US dollars or, for some countries, in your local currency. Your bank or card issuer may charge its own fees. We do not store your card details; payments are processed by PayPal under its own terms.
4. Timeline
4.1. We send your finished website for review within 48 hours after you ask us to go ahead and we receive any information we asked for (for example, updated hours or service list). 4.2. Go-live means your new website is published and reachable on your domain. Connecting your domain usually requires you (or your domain provider) to change one or two DNS settings; we provide simple step-by-step instructions. We connect your domain only after your payment is completed. 4.3. Time spent waiting for your replies, content, approvals, or domain changes does not count toward our deadlines.
5. Revisions and acceptance
5.1. Before you pay, you can ask for up to 5 rounds of changes. Please send each round as one combined list. Changes use the content of your current website (see 2.1); new pages or features are quoted separately (see 5.3). You may also mix the design options we showed you (for example, the colors of one option with the layout of another); a mix counts as one round. 5.2. You accept your website by replying "approved". We then send the invoice (see 3.1). After your site is live, we fix any bug in the agreed scope free of charge for 30 days. 5.3. Additional revision rounds, and new pages or features that your current website does not have, can be quoted separately.
6. Your responsibilities
6.1. You confirm that you have the right to use any text, logos, photos, and other materials you give us or that appear on your current website, and that they do not infringe anyone else's rights. 6.2. You are responsible for the accuracy of your business information (licenses, prices, service areas, claims) shown on your website. 6.3. You keep control of your domain name and its login. We will never ask for your passwords; we will ask you to make DNS changes yourself or to grant limited access through your provider's tools. 6.4. Please make sure your existing email settings (MX records) are not removed when you change DNS. Our instructions are designed to leave your email untouched.
7. Ownership
7.1. When you have paid the Launch fee in full, you own the final website content and design created specifically for you, you get a full copy of your website files, and you may move it to any host at any time. 7.2. We keep ownership of our pre-existing templates, code components, and know-how, and we grant you a perpetual, worldwide, royalty-free license to use them as part of your website. 7.3. Stock images, fonts, and third-party tools used on your site remain subject to their own licenses (we only use ones that allow commercial use). 7.4. We may show your finished, live website in our portfolio unless you ask us not to.
8. Care plan and hosting
8.1. While you are on the Care plan, we host your site on reputable third-party infrastructure. We do our best to keep it fast and available, but we cannot guarantee uninterrupted service. 8.2. You may cancel the Care plan at any time by emailing contact@upgradefolks.com. Cancellation takes effect at the end of the current paid month. 8.3. If you do not take the Care plan, or after you cancel, we will send you a full copy of your website files and keep hosting it for 30 days so you can move it. 8.4. If a Care plan payment fails and is not resolved within 14 days, we may pause the plan after notifying you, and we will still provide your files on request.
9. No guarantee of results
We build websites to modern standards, but we do not guarantee any particular search ranking, traffic, number of leads, or revenue.
10. Acceptable use
We may decline or stop work on content that is illegal, deceptive, infringing, or harmful. If that happens before go-live, we will refund any fee for work not delivered.
11. Disclaimer
Except as expressly stated in these Terms, our services are provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law.
12. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid us in the 3 months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data.
13. Refunds
Refunds are governed by our Refund Policy at https://upgradefolks.com/refund, which is part of these Terms.
14. Disputes and governing law
If you have a problem, please email us first — we will try in good faith to resolve it within 30 days. These Terms are governed by the laws of Vietnam, without regard to conflict-of-law rules, unless the law of your place of business requires otherwise.
15. Changes
We may update these Terms. The version in effect on the date you paid your invoice applies to that order. Material changes to the Care plan will be emailed to you at least 30 days in advance.
16. Contact
The Upgrade Folks · contact@upgradefolks.com · Hanoi, Vietnam