Refund Policy

Effective date: November 12, 2026

We want you to feel safe ordering from a small studio. Here is exactly how refunds work.

See it finished before you pay

Previews are free. After you ask us to go ahead, we build your finished site and you review it, with up to 5 rounds of changes, before you pay anything. If you decide not to buy, you owe nothing.

Launch package — our 7-day go-live promise

• If your website is not live within 7 days of your payment, you get a 100% refund. Time spent waiting on your replies or domain changes doesn't count. If we're waiting on you (for example, for a DNS change on your domain), we'll tell you in writing.
• Your payment date is the day PayPal shows your payment as completed. To ask for a refund, just reply to your invoice email.
• Once your site is live on your domain, the Launch fee is non-refundable. We still fix any bug in the agreed scope free of charge for 30 days after go-live.

Care plan ($15/month)

• Cancel anytime by emailing contact@upgradefolks.com. Cancellation takes effect at the end of the month you've already paid for; we don't charge for the following month.
• We don't give partial refunds for unused days in a month, except where required by law.
• When you cancel, we send you a full copy of your website files at no charge.

How refunds are paid

• Refunds go back to your original payment method through PayPal, within 5 business days of approval. Your bank may take a few more days to show it.
• We do not charge any fee to process a refund.

Questions or problems

Please email contact@upgradefolks.com before opening a dispute with your bank — we answer within 1 business day and will make it right.

The Upgrade Folks · Hanoi, Vietnam